Our Commitment to Quality
Unlike standard resellers, we do not simply import finished products. Every hydrogen therapy device is designed, tested, and manufactured in our on-site laboratory. Because we control the entire production process, we stand behind the clinical-grade performance of our technology.
Warranty Coverage
Duration: [Insert Duration, e.g., 24 months / 3 years] from the original date of purchase.
What is Covered:
- All original components, including the hydrogen generation core, control board, and power supply.
- Manufacturing defects in materials or workmanship.
- Failure to maintain clinically relevant hydrogen concentrations as specified in the user manual.
What is Not Covered:
- Normal wear and tear (e.g., cosmetic scratches, fading labels).
- Damage caused by improper use, unauthorized disassembly, or modification.
- Use of non-approved accessories or liquids.
- Mains power surges or accidents.
On-Site Lab Advantage
Because we manufacture in-house, we do not rely on third-party repair networks. All warranty repairs and performance verifications are conducted at our own facility using original calibration equipment. This ensures your device is restored to peer-reviewed research standards.
How to File a Warranty Claim
To initiate a claim, please follow these steps:
- Contact our support team at [Insert Email] or [Insert Phone Number] with your order number and a brief description of the issue.
- Provide a short video or photo showing the device behavior (if safe to do so).
- Our lab team will review the case within [2 business days] and issue a Return Authorization (RA) number if needed.
Shipping for Warranty Service
- Domestic Customers: We will provide a prepaid shipping label for the return.
- International Customers: You are responsible for shipping to our lab. We will cover return shipping after the repair.
- Always use a trackable shipping method. We are not responsible for lost incoming packages.
Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the repair or replacement of the device. We are not responsible for indirect, incidental, or consequential damages (e.g., lost time, alternative treatment costs).
Extended Care & Out-of-Warranty Service
Even after the warranty period ends, you can access our Lab Service Program:
- Performance re-certification for hydrogen output.
- Filter / membrane replacement (if applicable).
- Priority repair with spare parts kept for 5+ years after a model is discontinued.
Contact us for current out-of-warranty service fees.